COMPLAINTS PROCEDURE
1. Scope This procedure applies to the purchase of digital products (e-books) from IDEAIFY s.r.o.
2. Nature of Digital Products Due to the nature of digital goods, complaints are only accepted in cases of technical defects (e.g., corrupted files, incorrect version delivered, or failure to receive download links). Complaints based on subjective dissatisfaction with the content of the book are not accepted, as the Right of Withdrawal is waived upon download (see Terms and Conditions).
3. How to File a Complaint
  • Send an email to info@ideaify.cz.
  • Include your Order Number, the email address used for purchase, and a clear description of the technical issue.
  • Attach screenshots or error messages if applicable.
4. Resolution Timeline
  • We will acknowledge receipt of your complaint within 3 business days.
  • We will resolve the complaint (e.g., by sending a replacement file or issuing a refund for a proven technical defect) within 30 days of receipt, in accordance with Czech consumer protection law.
5. Out-of-Court Dispute Resolution If a dispute cannot be resolved amicably, consumers residing in the EU may utilize the Online Dispute Resolution (ODR) platform provided by the European Commission: https://ec.europa.eu/consumers/odr
Last updated: [Current Date]